FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
Do you ship worldwide?
Yes, we ship worldwide. Available shipping methods and delivery estimates are shown at checkout based on your destination. For full details, please see our Shipping Policy.
How long will my order take to arrive?
Orders are processed within 1–3 business days. Estimated total delivery time is 10–15 business days worldwide, measured from the date you place your order and including processing. International parcels may take additional time to clear customs, which is outside our control. You will receive a tracking number by email once your order ships.
Will I have to pay import fees or customs duties?
Some countries may charge import duties or taxes on international orders. When applicable, these charges are set by the destination country's customs authority and are the responsibility of the customer. We recommend checking with your local customs office if you are unsure. For details, see our Shipping Policy.
Do you offer a money-back guarantee?
Yes. We offer a 30-Day Money-Back Guarantee. If you are not satisfied with your purchase, you may request a return within 30 days of delivery. Items must be unused and in their original condition and packaging. Please see our Refund & Return Policy for full details, and contact us at help@aurumstore.com to start a return.
My order has multiple items - will they arrive together?
Not always. Some products are shipped from different fulfillment locations, so items in the same order may arrive separately and at different times, sometimes with more than one tracking number. This is normal and does not mean anything is missing.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package. Please allow up to 24–72 hours for tracking to update. If you have any trouble, contact us at help@aurumstore.com.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us at help@aurumstore.com as soon as possible. We can usually make changes within 24 hours of purchase, before the order enters processing. Once an order has shipped, it can no longer be changed or cancelled.
How can I contact you?
Our customer support team is here to help. You can reach us by:
- Using the Contact Form on our website
- Emailing us at help@aurumstore.com
We typically respond within 24 hours, Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time).
For wholesale or B2B inquiries, please contact us at help@aurumstore.com.
If you have any additional questions, don't hesitate to reach out — we're here to make your AURUM experience seamless and memorable.