Shipping policy

SHIPPING POLICY

Thank you for shopping with AURUM (operated by JJY GROUP LLC). This Shipping Policy explains how and when your order is processed, shipped, and delivered. By placing an order, you acknowledge and accept the processing and delivery times described below and on each product page. All charges are displayed in United States Dollars (USD).

  1. ORDER PROCESSING TIME

All orders are processed within 1–3 business days after payment has been received and verified. Processing (handling) time is included within the total delivery estimate shown in Section 2 below. Orders are not processed, shipped, or delivered on weekends or public holidays.

During sales, promotions, holidays, or other high-demand periods, processing may take slightly longer. If we anticipate a significant delay with your order, we will notify you by email.

  1. ESTIMATED DELIVERY TIME

Estimated total delivery time is 10–15 business days for all destinations worldwide, measured from the date your order is placed and including the 1–3 business days of processing.

Delivery estimates are provided in good faith but are not guaranteed. International shipments may be held longer during customs clearance, which is outside our control and may extend delivery beyond this estimate. Delivery times can also be affected by carrier delays, weather, remote destinations, incorrect addresses, or peak-season volume. The estimated delivery window shown on each product page and at checkout reflects the total expected time.

  1. THIRD-PARTY FULFILLMENT AND SPLIT SHIPMENTS

Some of our products are prepared, packed, and shipped through trusted third-party fulfillment partners. As a result:

  • Different items within the same order may be shipped separately and may arrive at different times.
  • You may receive more than one tracking number for a single order. This is normal and does not mean any part of your order is missing or lost.
  1. SHIPPING RATES

Shipping costs are calculated and displayed at checkout, based on your destination and the contents of your cart, before you complete your purchase. Any free-shipping offers or minimum-order thresholds will be clearly stated on the Site and applied automatically at checkout when eligible.

  1. ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow up to 24–72 hours for the tracking information to update after you receive it. If you have not received tracking information within 5 business days of placing your order, please contact us at help@aurumstore.com.

  1. CUSTOMS, DUTIES, AND IMPORT TAXES

For international orders, your package may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or in the shipping cost paid at checkout. We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing your order.

  1. INCORRECT OR INCOMPLETE ADDRESSES

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an invalid or incomplete address, we will contact you to arrange reshipment, and additional shipping charges may apply.

  1. LOST, STOLEN, OR DELAYED PACKAGES

If your tracking shows the order as delivered but you have not received it, please first check with members of your household, neighbors, and your local carrier. If your package is confirmed lost or stolen in transit, contact us at help@aurumstore.com and we will work with you toward a resolution, including a replacement or refund where appropriate.

If your order has not arrived within the estimated delivery window, please contact us at help@aurumstore.com before opening any payment dispute or chargeback, so that we can locate your package and make things right.

  1. CHANGES OR CANCELLATIONS

If you need to change or cancel your order, please contact us at help@aurumstore.com as soon as possible. We can usually make changes within 24 hours of purchase, before the order enters processing or fulfillment. Once an order has shipped, it can no longer be changed or cancelled.

  1. CONTACT US

For any questions about shipping or delivery, please contact us at:

JJY GROUP LLC 911 E Atlantic Blvd, STE 101, Pompano Beach, FL 33060, USA help@byaurumstore.com https://byaurumstore.com

Last updated: July 28, 2026