Contact information
CONTACT US
We're here to help. If you have any questions about your order, our products, shipping, or returns, please reach out — we typically respond within 24 hours, Monday to Friday.
Email: help@byaurumstore.com
Support hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time)
Website: https://byaurumstore.com
For the fastest service, please include your order number in your message.
LEGAL / BUSINESS INFORMATION
Store name: AURUM
Operated by: JJY GROUP LLC
Registered address: 911 E Atlantic Blvd, STE 101, Pompano Beach, FL 33060, USA
Contact email: help@byaurumstore.com
AURUM is an online store operated by JJY GROUP LLC. Our pieces are fulfilled and shipped through trusted third-party partners. For any legal or business inquiries, please contact us at the email above.
Last updated: July 28, 2026